---
title: "Call Analytics for Agencies, Consultants & Firms | TalkEasy"
description: "See answered calls, missed calls, response coverage, and team activity in one dashboard—so managers can improve how prospective clients are handled."
industry: "Professional Services"
product: "Sales Call Analytics for Professional Services"
canonical: "https://talk.groweasy.ai/industries/professional-services/call-analytics"
---

# Call Analytics for Agencies, Consultants & Firms | TalkEasy

> **Call Analytics for Professional Services** — Call Analytics for Professional Services Teams Tracking Every Client enquiry

See answered calls, missed calls, response coverage, and team activity in one dashboard—so managers can improve how prospective clients are handled.

## A performance dashboard across new business and client accounts

Instead of guessing whether new business calls are being missed, TalkEasy's analytics break down call volume and answer rate by consultant and call type.

## Key Differentiators

### Separates new business from client account calls
See call volume and answer rate for prospecting versus existing account calls independently.

### Tracks answer rate during delivery-heavy periods
Spot when new business calls are most likely to be missed because the team is focused on delivery.

### Reports consultant performance individually
See which consultants are handling call volume most effectively.

## Frequently Asked Questions

### Q: Can I see how many new business calls are being missed?

Yes, call reporting can separate new business calls from existing account calls to show answer rate for each.

### Q: Can I compare performance across consultants?

Yes, team performance tracking shows answer rate for each consultant.

### Q: Can this show if call coverage drops during busy delivery periods?

Yes, you can see answer rate trends over time to spot this pattern.

### Q: Can I export reports for partner reviews?

Yes, reports are downloadable.

### Q: Does this connect calls to signed engagements?

Conversion tracking shows how call activity relates to signed engagements, based on how you've set up your pipeline stages.

## Next Steps

- [Start Tracking Your Professional Services Team's Calls](https://talk.groweasy.ai/login)
- [All Professional Services Solutions](https://talk.groweasy.ai/industries/professional-services.md)
- [TalkEasy Plans & Pricing](https://talk.groweasy.ai/pricing.md)