When Five Seats Are Not Enough, TalkEasy vs Heyo Phone
TalkEasy
Virtual business number and AI call management for Indian SMBs
₹999 + GST/month
Heyo Phone
Business phone plans with published WhatsApp and IVR options
₹300 + GST/month
VerdictThe published offerings differ most on team-size limits and required workflows: Heyo Phone lists plans for two or five total users with WhatsApp and IVR on Pro, while TalkEasy supports unlimited users and adds AI call summaries and transcripts.
By Tej Pandya, Founder · Reviewed 8 Sept 2026
In brief
Heyo Phone documents a two-agent Lite plan and a five-agent Pro plan, with WhatsApp Business features and IVR on Pro. TalkEasy supports unlimited users and adds AI Call Assist, call summaries and transcripts, while its Pro plan has a daily talktime allowance.
Choose TalkEasy if…
- Unlimited users and contacts on TalkEasy Pro and Enterprise.
- AI Call Assist with automatically generated summaries, transcripts, insights and action items.
- Team management, call recording/history and an analytics dashboard.
Choose Heyo Phone if…
- A published ₹300 + GST monthly Lite entry point for two total agents and unlimited minutes.
- WhatsApp Business functionality on Lite and Pro, according to Heyo Phone’s published plans.
- IVR on Heyo Phone Pro, described as supporting two departments and multiple agents.
TalkEasy vs Heyo Phone, feature by feature
✓marks the stronger side on that row — unmarked rows are a tie or a judgment call.
Team user allowance
TalkEasy ✓
TalkEasy Pro and Enterprise include unlimited users.
Heyo Phone
Heyo Phone Lite supports 2 total agents; Pro supports 5 total users.
Included calling allowance
TalkEasy
TalkEasy Pro includes 3 hours/day of talktime; Enterprise lists unlimited talktime.
Heyo Phone ✓
Heyo Phone Lite and Pro list unlimited minutes.
Call recording
TalkEasy
TalkEasy Pro includes call recording and history.
Heyo Phone
Heyo Phone Lite and Pro include call recording for up to 6 months.
Team call handling
TalkEasy
TalkEasy includes team management and smart call routing.
Heyo Phone
Heyo Phone includes staff addition, call distribution and call transfer.
Where each one pulls ahead
Published user limits differ
Heyo Phone lists two total agents on Lite and five total users on Pro. TalkEasy lists unlimited users on Pro and Enterprise.
Published calling allowances differ
Heyo Phone lists unlimited minutes on Lite and Pro. TalkEasy Pro includes three hours per day, while Enterprise lists unlimited talktime.
Workflow requirements differ
Heyo Phone Pro lists WhatsApp Business API and IVR. TalkEasy lists AI Call Assist, summaries, transcripts, insights and action items after calls.
Start with the published user allowance
As of August 2026, Heyo Phone’s published Lite plan supports two total agents, while its Pro plan supports five total users, including the admin. Heyo Phone lists unlimited minutes on both plans. TalkEasy Pro costs ₹999 + GST per month and includes unlimited users, alongside a three-hours-per-day talktime allowance. Its Enterprise option adds unlimited talktime, customisation and integrations.
For a team that expects to add more than five people to one number, the published seat limits are the practical distinction. For a small team that needs WhatsApp Business functionality or IVR within Heyo Phone’s stated plan limits, Heyo Phone’s published plans describe those features directly.
AI notes and call records answer different questions
TalkEasy turns completed calls into summaries, transcripts, key insights and action items, then pairs them with team management and an analytics dashboard. Heyo Phone lists call recording on Lite and Pro, with recordings stored for up to six months, plus staff analytics and rating.
Recording preserves the conversation. A summary and transcript are designed to make the conversation easier to review afterwards. Best AI Call Summarization Tools for Sales Teams explains that distinction in more detail.
IVR and WhatsApp are Heyo Phone’s stated strengths
Per Heyo Phone’s published pricing, Lite includes a WhatsApp Business number but not IVR. Heyo Phone Pro includes WhatsApp Business API and IVR, and describes its IVR as supporting two departments and multiple agents. TalkEasy is a virtual business number and AI call-management app; its published guidance directs teams seeking multi-level IVR, deep API workflows or a combined WhatsApp suite to specialised providers.
That makes the requirements list more useful than a generic feature checklist. Where AI Call Handling and IVR Break Down for Small Teams covers the operational difference, while Set Up a Virtual Business Number Your Team Can Actually Test helps teams evaluate the shared-number workflow.
The published limits behind the decision
Heyo Phone starts with a ₹300 + GST monthly Lite plan for two total agents, then lists a ₹600 + GST monthly Pro plan for five total users, unlimited minutes, WhatsApp Business API and IVR. TalkEasy Pro has unlimited users and contacts, but a three-hours-per-day included talktime allowance; additional talktime is ₹49 + GST per hour. These are different plan structures, so a price-only comparison does not answer the team-size or workflow question.
Keep reading
Frequently asked
Heyo Phone’s published Lite plan is ₹300 plus GST per month for two total agents and unlimited minutes. Its stated Pro plan is ₹600 plus GST per month for five total users, WhatsApp Business API and IVR, so the lower entry price comes with defined user limits.
Heyo Phone states that Lite supports one admin and one staff member, while Pro supports one admin and four staff members. TalkEasy Pro and Enterprise both include unlimited users, which matters when one shared number must serve a larger sales or support team.
Heyo Phone states that IVR is available on its Pro plan and not on Lite. Its published description says the IVR supports two departments and multiple agents, while Lite provides a greeting message instead of IVR.
Both products list call recording. TalkEasy Pro includes call recording and history, while Heyo Phone states that Lite and Pro include recording for up to six months and that recordings are deleted automatically after that period.
TalkEasy automatically generates call summaries, transcripts, key insights and action items after calls. These AI review tools sit alongside its AI Call Assist, team management and analytics dashboard, rather than replacing the underlying business-number and recording workflow.
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