TL;DR
The CRMs with calling that are fastest to set up in India dial from your team's own SIMs: Runo from ₹499 and TeleCRM ₹799 per user a month, billed yearly. For calls on a business number inside the CRM, Zoho CRM with Zoho Voice costs about ₹1,499 per user a month billed yearly, with a Mumbai landline per licence. HubSpot's own calling doesn't work for Indian local calls.
The CRMs with calling that an Indian team can set up fastest dial from each caller's own SIM: Runo costs ₹499 and TeleCRM ₹799 per user a month billed yearly, and NeoDove ₹17,999 a year for up to 10 users, with no business number to buy and no KYC to wait for. For calls on a business number inside the CRM, Zoho CRM with Zoho Voice costs about ₹1,499 per user a month billed yearly (₹800 + ₹699) and includes a Mumbai landline number per licence.
Three well-known CRMs need more work: HubSpot's own calling can't make local calls within India, Pipedrive has no built-in calling, and LeadSquared connects through telephony providers, with a universal connector that needs developer experience. Prices exclude GST.
What "easy to set up" means for a CRM with calling
Three questions decide whether your team is calling from the CRM on day one or in week three.
- Whose number does the customer see? SIM-based CRMs use each caller's own mobile number, so there is nothing to buy. A business number needs KYC before it goes live.
- Is calling built in, or bought separately? Some CRMs include the dialer; others need a telephony provider and a connector, often on a higher plan.
- Who has to configure it? An app your callers install themselves, or an admin mapping fields, or a developer.
The 8 options compared
How we compared: prices and features from each provider's official page, checked in September 2026. Prices exclude 18% GST unless stated.
| CRM | How calls are placed | Price | Setup effort |
|---|---|---|---|
| Runo Starter | Caller's own SIM, click-to-call | ₹499/user a month, billed yearly | Install the app, import leads |
| TeleCRM | Caller's own SIM, 1-click dialer | ₹799/user a month, billed yearly | Install the app, import leads |
| NeoDove NeoLite | Caller's SIM, one-click or progressive | ₹17,999 a year, up to 10 users | Book a demo, then install |
| Zoho CRM + Zoho Voice | Business landline inside the CRM | ₹800 + ₹699 per user, billed yearly | Number KYC, then link numbers to CRM |
| Freshsales Growth | Built-in phone, calls paid by phone credits | ₹749/user a month, billed yearly | Indian numbers via Freshworks support |
| Bitrix24 Basic | Rented number or your own PBX | ₹1,910 a month for 5 users, yearly | Needs a SIP provider or number rental |
| HubSpot Starter | Third-party calling app in India | ₹1,670 per seat a month, list price | Add a provider such as Exotel |
| LeadSquared Sales Pro | Connector to Exotel, Ozonetel and others | ₹2,500/user a month | Admin, plus a developer for the universal connector |
On setup time alone, the SIM-based CRMs win: callers install an app and start dialling the same day. On keeping calls with the business, Zoho CRM with Zoho Voice is the simplest route to a business number inside a CRM.
The SIM-based CRMs: Runo, TeleCRM, NeoDove
These are telecalling CRMs: the lead list, the dialer, call recording and follow-up reminders in one Android app. TeleCRM's own FAQ says "Your team can call your leads one by one from their phone", and it records every call except those on a SIM marked personal. Runo's Starter adds lead capture and reminders to its ₹199 Lite call-tracking plan, and NeoDove prices by team size instead of per seat.
The trade-off is the number. Customers see and save each caller's personal mobile, so when a caller leaves, callbacks go with them. TeleCRM can connect cloud telephony providers such as Knowlarity, CallerDesk and Mcube if you later want a business number.
For these CRMs compared in depth, see our TeleCRM alternatives guide.
CRMs with a business number: Zoho, Freshsales, Bitrix24
Zoho CRM with Zoho Voice. Zoho CRM Standard costs ₹800 per user a month billed yearly (free for 3 users), and lists "Built-in calling" to make, receive and log sales calls; Zoho runs that built-in calling on Twilio. For Indian numbers, Zoho's own route is Zoho Voice, whose FAQ says you can buy landline and virtual mobile numbers to call within India. Voice Basic costs ₹699 per user a month billed yearly, with a free Mumbai landline and 1,000 free outgoing minutes per licence. Calls log automatically in Zoho CRM once you link the numbers you call from.
Freshsales. Growth costs ₹749 per user a month billed yearly (₹899 billed monthly) and includes a built-in phone, call recording and automatic call logging on Android; the power dialer starts on Pro. Calls are paid from phone credits, and Freshcaller's help centre says to email support to buy numbers in India, so allow extra time.
Bitrix24. Pricing is per organisation, not per user: Basic costs ₹1,910 a month billed yearly (₹2,990 monthly) for 5 users and includes telephony. You either rent a number or connect your own phone system through Bitrix24's SIP connector. Telephony isn't available on the free plan.
Superfone All-in-One. Superfone sells its own CRM with telephony and WhatsApp on its virtual number, at ₹1,499 a month for 3 users, plus a ₹1,000 set-up fee and ₹500 for each extra member, with 18% GST on top.
CRMs that need a telephony partner: HubSpot, LeadSquared, Pipedrive
HubSpot. HubSpot's calling help says "Twilio no longer supports local outbound calls in India as of Aug. 1, 2024", so HubSpot's own Indian numbers can't call other Indian numbers. Use a calling app instead; Exotel, Ozonetel, Acefone and CallHippo all list HubSpot integrations. HubSpot's Starter plan lists at ₹1,670 per seat a month; its pricing page shows lower discounted prices.
LeadSquared. Sales Pro costs ₹2,500 per user a month, sold through its sales team with no billing period shown. Its telephony connects providers such as Exotel, Ozonetel and Ameyo for click-to-call and call logs, and its universal connector guide says "Developer experience is required" to configure it.
Pipedrive. No built-in calling; you add a Marketplace app. Cloud phone systems that plug into these CRMs are compared in our guide to cloud telephony software with CRM integration.
Which CRM with calling should you pick?
- 1 to 3 callers on a tight budget: Runo Starter, at ₹499 per user a month billed yearly.
- 4 to 10 callers on one yearly bill: NeoDove NeoLite, at ₹17,999 a year.
- Leads from IndiaMART, Justdial, 99acres and Facebook ads: TeleCRM, which captures them from those sources.
- Customers call your business number back: Zoho CRM with Zoho Voice, or a cloud phone system connected to your CRM.
- Already on HubSpot or LeadSquared: keep the CRM and add a telephony provider with a ready connector.
- You need a shared business number more than a pipeline: a business phone app such as TalkEasy, below.
What 5 users cost a month
Worked example: 5 users, yearly billing where offered, before GST and call charges.
- Runo Starter: 5 × ₹499 = ₹2,495, plus each caller's mobile plan.
- NeoDove NeoLite: ₹17,999 ÷ 12 = ₹1,500 for up to 10 users, plus mobile plans.
- TeleCRM: 5 × ₹799 = ₹3,995, plus mobile plans.
- Bitrix24 Basic: ₹1,910 for the organisation (5 users included), plus number rental or your provider's call charges.
- Freshsales Growth: 5 × ₹749 = ₹3,745, plus call credits.
- Zoho CRM Standard + Zoho Voice Basic: 5 × (₹800 + ₹699) = ₹7,495, with 1,000 free outgoing minutes a month per licence, then ₹0.80 a minute from the free Mumbai landline.
- LeadSquared Sales Pro: 5 × ₹2,500 = ₹12,500, plus your telephony provider's bill.
A first-week setup plan
- Day 1: decide whose number customers will see. If callbacks matter, choose a business number now; moving later means reprinting cards and ads.
- Day 1: import leads from your sheet with one phone format, +91 and 10 digits, so calls match the right lead.
- Day 2: set 5 or 6 call outcomes and make the next follow-up date mandatory.
- Day 2: turn on recording, with an announcement, and decide who can play recordings.
- Day 3: have each caller make 5 test calls; check each appears on the right lead with duration and outcome.
- Day 5: compare one caller's phone log with the CRM for a day. If calls are missing, see why CRM call logs go missing.
Where TalkEasy by GrowEasy fits
TalkEasy is not a CRM. It is a cloud business number that runs in the TalkEasy app alongside each caller's own SIM, with a click-to-call business dialer that logs each call's contact, time, duration and outcome, plus a note. Every call is logged against the shared number whoever answers, with recordings and AI call summaries.
Pro costs ₹999 a month plus GST for unlimited users, with 3 hours of talktime a day (pricing). Pro doesn't include integrations; custom integration with your CRM is part of the Enterprise plan, priced on request.
Choose TalkEasy when your team needs a shared business number and call records more than a lead pipeline, and choose one of the CRMs above when leads, stages and reminders are the daily work. For telecaller CRMs and dialers side by side, see our telecalling app guide.
Last reviewed 24 September 2026.
