Business Number on Mobile: Set Up Your Sales Team's Phones

You can run one business number on your sales team's own Android phones without buying new SIMs: a cloud number app costs ₹300 to ₹999 a month plus GST, and setup takes eight steps, from KYC to a 10-call test. Staff keep their personal SIM, and customers only ever see the business number.

The plan is the easy part; the phones are where calls get missed. An app that is asleep when a customer calls is the same as no answer, so steps 4 and 8 below matter more than the plan you pick.

Which business number app for a mobile sales team?

If you have not chosen yet, these are the apps built for teams answering on their own phones.

How we compared: prices and features from each provider's official page, checked in September 2026. Prices exclude 18% GST unless stated.

For a full comparison, see the best virtual number providers in India and our guide to virtual numbers, KYC and number types.

How to set up a business number on your team's phones: 8 steps

1. Complete KYC for the business. Keep scans of your GST certificate or Shop and Establishment licence, PAN and the signatory's ID ready; providers cannot activate a number without KYC.
2. Create the admin account and get the number. Some providers let you choose it; Heyo assigns one for you. The owner or sales head should be the admin, never a salesperson who might leave.
3. Install the app on each phone from Google Play and add each salesperson as a user. Use the company's name for the account, not a staff member's personal email.
4. Stop the phone from putting the app to sleep. Google notes that Android's battery saving can delay notifications, which for a calling app means missed rings. On a Pixel with Android 14 or later, go to Settings, Apps, See all apps, the calling app, App battery usage, Allow background usage, and choose Unrestricted rather than Optimized; this uses a little more battery (Google). Samsung, Xiaomi, Vivo and Oppo name this setting differently; search "battery" in Settings.
5. Allow the permissions the app asks for during setup, especially notifications. A denied permission often explains why a call rings on one phone and not another.
6. Set the ring order and business hours. Decide who rings first, who rings next and what happens after hours; write it down before you configure it.
7. Turn on recording and the announcement. Decide who may listen to recordings: usually the owner and the sales head only.
8. Run the 10-call test below on every phone before you publish the number.

10-call go-live test

Run it with two people and a spare phone: one calls from outside phones, the other holds the salesperson's phone.

1. Call the business number with the app open. Does it ring?
2. Call with the app closed and the screen locked. Does it still ring?
3. Turn Wi-Fi off and call again on mobile data only.
4. Call from two outside phones at once. Does the second call reach the next person in the ring order?
5. Call outside business hours. Does the after-hours rule work?
6. Make an outgoing call from the app. Does the customer see the business number?
7. Check the recording: did the announcement play, and is the file in the dashboard?
8. Let a call go unanswered. Does it show as missed, with the follow-up you set?
9. Call a customer from the personal SIM. It should not appear in the business log.
10. Remove a test user. Do calls stop reaching that phone?

Fix every failure before going live. If test 2 or 3 fails, recheck step 4 of the setup first.

Message to send your team (English and Hinglish)

English:
From Monday, all customer calls go through our business number
[number]. Please:
1. Install [app name] from Play Store and log in with the invite.
2. Settings > Apps > [app name] > Battery: allow background use.
3. Make every customer call from the app, not your phone dialler.
Your personal number stays private. Test call at 11 am tomorrow.

Hinglish:
Monday se saari customer calls hamare business number [number] se
hongi. Please:
1. Play Store se [app name] install karke invite se login karein.
2. Settings > Apps > [app name] > Battery mein background use allow karein.
3. Har customer call app se karein, phone ke dialler se nahi.
Aapka personal number private rahega. Kal 11 baje test call hogi.

Common problems after going live

• Calls ring late or not at all when the phone is idle. Battery optimisation may have been switched back on, for example by a phone update. Recheck step 4.
• Customers see a salesperson's personal number. The call was made from the phone's own dialler. Pin the business app to the home screen and save customer numbers there.
• Recordings are missing on some calls. Check that recording is on for every user, not just the admin.
• A salesperson leaves. Remove them in the admin panel the same day. Our guide to corporate SIMs and keeping calls when staff leave has a full exit checklist.

Before you print the number on ads and visiting cards, check whether you also want it on WhatsApp: our guide to a virtual number for WhatsApp Business explains which number types register. For the rules on which sales calls you may make from it, see outbound calling in India.

Where TalkEasy fits

TalkEasy by GrowEasy is built for this setup. The business number is a cloud number that runs in the TalkEasy app alongside each person's existing SIM, so nobody needs a new SIM or handset, and business calls stay separate from personal ones. The whole team can share the number, calls can be routed by team, department or availability, and every call is logged against the number whoever answers.

The app is on Google Play for Android, and Pro costs ₹999 a month plus GST for unlimited users, with 3 hours of talktime a day included and extra hours at ₹49. It is not the right pick if your team needs an IVR menu or a toll-free number: Heyo Pro and Zoho Voice include IVR menus, and Zoho also rents toll-free numbers. See how the TalkEasy business number works.

Last reviewed 24 September 2026.