Cost guide

IVR Pricing in India: Why Setup, Number, Usage and Team Costs Differ

A ₹600 subscription, a ₹2,000 effective monthly bundle and a ₹2,999 channel-and-minutes plan can all be valid public IVR prices because they package different users, minutes, numbers and commitments.

Five-user basic IVR subscription

₹600

Three-agent, five-month IVR bundle

₹2,000

Five-channel IVR configuration

₹2,999

As of September 2026. These public configurations are Heyo Pro, Exotel Dabbler and URO Basic. They are billing examples, not interchangeable per-user or per-minute market rates.

By Tej Pandya, Founder · Reviewed 8 Sept 2026

In brief

Public IVR prices in India do not describe one comparable monthly cost. A ₹600 five-user subscription, a ₹2,000 effective monthly bundle and a ₹2,999 channel-and-minutes plan can include different call allowances, commitments and capabilities. Compare the number, usage, seats, recording period, GST and implementation scope before choosing.

What’s in the price

Item	Cost	Notes
Basic IVR subscription, five users	₹600/month + GST	Heyo Pro lists IVR, five users and unlimited minutes.
Term bundle, virtual number and multi-level IVR	₹9,999 / 5 months	Exotel Dabbler lists one virtual number, three agents and multi-level IVR. ₹9,999 divided by five is ₹2,000 per month when rounded.
Virtual IVR number, five channels and inbound minutes	₹2,999/month	URO Basic lists one virtual IVR number, five concurrent channels and 500 inbound minutes per month.
Extra call-transfer minutes	₹1.70/minute	VoiceCloud lists this overage after the 500 call-transfer minutes in its ₹799 monthly Basic plan.
Shared calling and AI call management	₹999/month + GST	TalkEasy Pro includes 3 hours of talktime per day, unlimited users and contacts, AI Call Assist, recording/history, team management and analytics.
Customisation and integrations	Enterprise discussion	TalkEasy places customisation and integrations in its Enterprise tier.

What moves the price

Adding IVR capability

+₹300/month

Heyo’s published Lite plan is ₹300 per month without IVR, while its Pro plan is ₹600 per month with IVR. The difference shows why a virtual number and an IVR should be priced separately.

Call minutes above allowance

₹1.70/minute

VoiceCloud’s published Basic plan includes 500 call-transfer minutes per month, then charges ₹1.70 for each additional minute. Use forecast monthly minutes rather than a headline subscription alone.

Number, channels and minutes

₹2,999/month configuration

URO’s published Basic configuration combines one virtual IVR number, five concurrent channels and 500 inbound minutes per month. Check all three inclusions when comparing a number price.

Legitimate ways to pay less

1.Use call logs to forecast monthly minutes and peak concurrent calls before accepting a bundle.
2.Request one quote that separates number rental, subscription, included minutes, overage, users, recording retention, GST and implementation.
3.Compare the full contract commitment beside the monthly figure before selecting a longer-term plan.
4.Choose multi-level IVR, CRM work, APIs or WhatsApp suites only when the call flow requires them.
5.Use an instant trial to test routing, team access and call handling before committing a larger team.

Estimate the value of missed callsRun your own inputs through the calculator.

Compare the billing unit before comparing the price

A monthly subscription, a prepaid credit bundle and a per-user contact-centre plan answer different buying questions. Per Exotel’s published September 2026 pricing, its Dabbler bundle costs ₹9,999 for five months, so its effective monthly total is ₹2,000 when ₹9,999 is divided by five.

For a shared-number rollout, map the team and routing rules first with When One SIM Stops Working: A Virtual Business Number Guide for India. If CRM fields or click-to-call are requirements, use How Does CRM Phone Integration Work? to turn an integration request into an itemised scope.

A usage example that changes the decision

Per VoiceCloud’s published pricing, its Basic plan includes 500 call-transfer minutes per month at ₹799 per month, then charges ₹1.70 for each additional minute. A team expecting 650 call-transfer minutes per month would use 150 additional minutes. The worked monthly total is ₹799 + (150 × ₹1.70) = ₹1,054, before any tax treatment shown on the invoice.

That example is why a plan with a lower subscription can cost more than expected once call volume rises. Ask every provider to state the included minutes, the unit and direction of overage billing, number type, concurrent-call allowance, recording retention and GST treatment in the same quote.

Spend only on the calling model you need

A basic IVR can suit a small team that needs a greeting and routing. Multi-level IVR, APIs, CRM work and WhatsApp suites are real strengths of specialist providers, but they should be bought for a defined workflow rather than assumed from a headline price.

Keep reading

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Frequently asked

As of September 2026, public configurations range from Heyo Pro at ₹600 per month plus GST for five users and IVR to URO Basic at ₹2,999 per month with one virtual IVR number, five concurrent channels and 500 inbound minutes. Those figures are not like-for-like because they use different allowances and features.

Ask for the subscription term, virtual-number type, included inbound and outbound minutes, overage unit, user or seat limit, concurrent-call capacity, call-recording retention, GST treatment, implementation work and integration scope. An itemised quote makes a monthly subscription comparable with a prepaid bundle or annual contract.

No. Heyo’s published ₹300 Lite plan includes a centralised number and two users but not IVR, while its ₹600 Pro plan adds IVR for five users. Treat the number, routing capability and user allowance as separate checks rather than assuming one feature includes the others.

A term bundle can combine rental, credits, agents and a virtual number into one upfront amount. Exotel’s Dabbler bundle is ₹9,999 for five months, which is ₹2,000 per month when rounded. That conversion helps compare the cash outlay with monthly subscriptions, while keeping the included credits and five-month term visible.

TalkEasy Pro is ₹999 plus GST per month and includes 3 hours of talktime per day, unlimited users and contacts, AI Call Assist, call recording and history, team management and an analytics dashboard. Additional talktime is ₹49 plus GST per hour, while customisation and integrations are Enterprise-tier requirements.

Price the calling workflow before you commit

Talk through team size, call volume and integration requirements with a TalkEasy expert.

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