TL;DR
Sales call tracking software in India comes in three types. SIM trackers read each rep's call log (RMDialer ₹159, Callyzer ₹161 to ₹175, Runo from ₹199 per user a month), cloud numbers log every call on a shared line (TalkEasy ₹999 a month for unlimited users), and telecalling CRMs tie calls to leads (TeleCRM ₹799 per user). Prices exclude GST.
Sales call tracking software in India comes in three types, priced from ₹159 per user a month: SIM call trackers that read each rep's phone log (RMDialer, Callyzer, Runo), cloud business numbers that log every call on a shared line (TalkEasy by GrowEasy, ₹999 a month for unlimited users), and telecalling CRMs that attach each call to a lead (TeleCRM, ₹799 per user a month billed yearly). Pick the type by where your team's calls happen today: on personal SIMs, on one business number, or inside a lead list.
Disclosure: TalkEasy is our product.
What does sales call tracking software track?
In India, "call tracking" usually means tracking the sales team's calls: who called which customer, when, for how long, whether a call was missed, and what happened on it. Most tools also keep recordings and show a report for each salesperson.
In the US, the same words usually mean ad attribution: which ad or campaign made a customer pick up the phone. That is a different job with different tools, covered in our guide to tracking which ad drove a call in India.
The three types, and what each can and can't track
Each type sees a different set of calls, so choose the type before the product.
| What you need to see | SIM call tracker | Cloud business number | Telecalling CRM |
|---|---|---|---|
| Calls reps make on their own SIMs | Yes, on phones where the app reads the call log | No | Yes, when dialled from the CRM app |
| Every call on one shared number | No | Yes, whoever answers | Only if the CRM adds cloud telephony |
| Which lead a call was about | Only on plans with lead features | Caller and duration; notes vary by product | Yes, calls sit on the lead record |
| Call recordings | Uploaded from the phone | Recorded on the provider's platform | Yes, on plans that include recording |
| Reps on iPhone | Limited: Callyzer is Android only | Only if the provider has an iPhone app | Only if the CRM has an iPhone app |
| Number stays when a rep leaves | Only if the company owns the SIM | Yes, it belongs to the business account | Only if the company owns the SIM |
| Setup | Install the app on every phone | Business KYC, then invite users | Import leads, then install the app |
SIM call trackers
An app on each phone reads the phone's call log and uploads it to a dashboard, so reps keep calling from their own SIMs. Google Play lets an app read call logs only if it is the phone's default dialer or Google grants it an exception, and business CRM is one of the listed exceptions (Google Play policy).
The limits are the phone's limits. Callyzer runs on Android only, RMDialer's iPhone app has every feature except the call log, and Salestrail lists iPhone and Android apps. Recordings come from the phone: Callyzer syncs them from employees' devices, and Salestrail uses the phone's built-in recorder or its own APK, on Android only.
WhatsApp calls need explicit support. Salestrail is the one tool here that says it tracks WhatsApp and WhatsApp Business calls, and only on Android.
Cloud business numbers
Customers call one business number, the provider routes the call to whoever is free, and the provider's platform logs and records it. Nothing is read from anyone's phone, and the number stays with the business when a rep leaves.
The limit is the mirror image: calls a rep makes from a personal SIM are invisible. Setup also takes paperwork, because providers run KYC on the business before they issue a number.
Telecalling CRMs
A telecalling CRM puts the lead list, the dialler and the call log in one app, so each call lands on the lead's record with its outcome and next follow-up. TeleCRM's calls run through the team's own phones, and it records "every single call (both incoming and outgoing except personal sim calls)".
The limit: a call dialled outside the CRM app, or from a phone without it, isn't linked to any lead. NeoDove supports SIM, cloud telephony and VoIP calling; on its NeoLite plan, IVR and VoIP cost extra.
Sales call tracking software prices in India
How we compared: prices and features from each provider's official page, checked in September 2026. Prices exclude 18% GST unless stated; Salestrail bills in US dollars.
| Product | Type | Starting price | Good fit for |
|---|---|---|---|
| RMDialer | SIM dialer, tracking and CRM | ₹159 per user a month, billed yearly | Lowest per-user price with a dialler |
| Callyzer | SIM tracker, Android only | ₹175 per number a month; ₹161 yearly | Activity reports on phones you already use |
| Runo Lite | SIM tracker with recording | ₹199 per user a month, yearly, without AI | Tracking plus automatic recording |
| Salestrail | SIM tracker, Android and iPhone | $5 per user a month ($3.50 yearly), in USD | iPhone teams, or WhatsApp calls on Android |
| TalkEasy Pro | Shared cloud business number | ₹999 a month, unlimited users | Small teams sharing one number |
| Superfone | Shared virtual mobile number | ₹599 a month for 3 users | Very small teams wanting a one-level IVR |
| TeleCRM | Telecalling CRM | ₹799 per user a month, billed yearly | Leads from ads and portals, worked by phone |
| NeoDove NeoLite | Telecalling CRM | ₹17,999 a year for up to 10 users | A whole team on one yearly price |
Runo's ₹199 comes from its price calculator, for the SIM plan without AI features on yearly billing; with AI, Lite starts at ₹699. If you want recordings on SIM calls, Runo Lite includes automatic call recording, while Callyzer charges ₹500 a month per 5GB of recording storage. Among cloud numbers, TalkEasy charges one price for any team size, and Superfone adds ₹200 a month for each member beyond 3.
For a product-by-product comparison of SIM trackers and their add-ons, see our Callyzer alternatives guide. Teams that also need lead capture should read our TeleCRM alternatives comparison.
What will a 5-person sales team pay?
Our calculation for 5 salespeople, on yearly billing where offered, before GST. SIM-based tools also need each phone's mobile plan, because calls run on the rep's own SIM.
- RMDialer: 5 × ₹159 = ₹795 a month (₹9,540 a year).
- Callyzer Basic: 5 × ₹161 = ₹805 a month. With 5GB of recording storage at ₹500, it's ₹1,305.
- Runo Lite (SIM, no AI): 5 × ₹199 = ₹995 a month, recording included.
- Superfone: ₹599 for 3 users + 2 × ₹200 = ₹999 a month, on one shared number. Yearly and half-yearly plans include unlimited outgoing calls.
- NeoDove NeoLite: ₹17,999 ÷ 12 = about ₹1,500 a month, for up to 10 users.
- TeleCRM: 5 × ₹799 = ₹3,995 a month.
- Salestrail: 5 × $3.50 = $17.50 a month, or 5 × ($3.50 + $1.40) = $24.50 with call recording, billed in USD.
- TalkEasy Pro: ₹999 a month for any number of users, with 3 hours of talktime a day included.
TalkEasy's total moves with talktime, which costs ₹49 an hour beyond the included 3 hours a day. This example assumes the 3 hours are shared across the whole account rather than given to each user, and that every call on the business number counts.
On that assumption, if the team's calls add up to 5 hours a day, the 2 extra hours cost 2 × ₹49 × 26 working days = ₹2,548, and the month comes to ₹999 + ₹2,548 = ₹3,547 before GST. A team whose calls run well past 3 hours a day would then pay less with a SIM tracker.
Which type should you choose?
- Reps call from company SIMs on Android, and you want activity reports: a SIM tracker. Runo Lite if you want recordings included, Callyzer if you only need reports.
- Some reps use iPhones: Salestrail, the one SIM tracker here that lists call tracking on iPhone.
- Customers should reach the business, not one person: a cloud business number such as TalkEasy or Superfone, so work calls don't sit on personal numbers.
- Leads arrive from Facebook ads, IndiaMART or property portals and need chasing: a telecalling CRM such as TeleCRM or NeoDove.
- You want to know which ad made the phone ring: that is ad attribution, a different mechanism, explained in how call tracking software works.
Where TalkEasy fits: it logs every call made or received on the shared business number, whoever answers. If your reps must keep calling from their own SIMs, a SIM tracker such as Runo or Callyzer covers those calls. TalkEasy's app is on Google Play for Android, and custom CRM integration comes with the Enterprise plan, priced on request.
Does call tracking make sales calls compliant?
No. Tracking records calls; it doesn't change which calls you may make. Three TRAI rules matter most for sales teams:
- Telemarketing numbers. TRAI's February 2025 amendment bars normal 10-digit numbers from telemarketing. Promotional calls go out on 140-series numbers, which need registration with a telecom operator (PIB, 12 Feb 2025; TRAI press release 91/2026).
- Penalties. A first violation bars outgoing calls on all the sender's telecom connections for 15 days; a repeat disconnects them for a year and blacklists the sender.
- Enquiry follow-ups. TRAI notified a further amendment on 18 September 2026. Once in force, 30 days after its publication in the Official Gazette, it limits calls based on a customer's enquiry to 7 days from that enquiry, which must be written or digital and kept as proof (TRAI press release 119/2026; regulation text).
Recording is a separate question, with its own rules on announcements and how long to keep files. Our guide to call recording apps for business teams covers it.
Getting started
Whatever tool you choose, decide the weekly numbers you'll review before you buy; our weekly sales call report template lists six. If your team works from one shared business number, see what TalkEasy call analytics reports: total calls, answer rate, missed calls, average talk-time and per-agent reports you can download.
Last reviewed 24 September 2026.
