TL;DR
A free call tracking app covers one phone, not a team: RMDialer's free dialer counts your own calls by outcome at ₹0. Team reports start at ₹159 to ₹161 per person a month on yearly plans (RMDialer, Callyzer). TalkEasy by GrowEasy gives answer rate, missed calls and per-agent reports for a team on one shared number at ₹999 a month flat. All prices exclude GST.
A free call tracking app gives you analytics for one phone, not a team: RMDialer's free-forever dialer counts your own calls by outcome and keeps missed calls in their own list, at ₹0. Team reports start at ₹159 to ₹161 per person a month on yearly plans (RMDialer, Callyzer), and TalkEasy by GrowEasy gives answer rate, missed calls and per-agent reports for a whole team on one shared number at ₹999 a month flat, all plus GST.
So the real question is not "free or paid" but how many people you need to see. One person can track for free. A team needs a paid plan or a disciplined sheet.
What does "free" actually cover?
Three things cost nothing, and none of them gives a manager a team view:
- Your phone's own call log. It lists every call on that phone. Counting calls per person means collecting phones or screenshots every evening.
- RMDialer's free dialer. It works as your phone app and counts your day "by outcome, and by who you called", with missed calls in their own list. Team seats and per-person reports are on the paid plan.
- Free trials. Callyzer gives 15 days for 5 phone numbers, Runo 10 days, Salestrail five days and RMDialer 3 days, with no card needed for RMDialer and Runo.
If you only need to know whether one person is returning calls, the free dialer is enough. For three or more people, a plan at about ₹160 a head replaces the evening round of screenshots.
Which numbers does a small team need?
Five are enough to run a calling team:
- Calls made per person per day, to see who is working the list.
- Connected calls, because dialled-but-unanswered calls inflate the first number.
- Talk time, which separates real conversations from 10-second hang-ups.
- Missed calls, and how many were returned the same day.
- Answer rate on incoming calls: answered ÷ received.
Anything beyond these (sentiment, keywords, coaching scores) is a paid-tier extra. For what each metric means, see our explainer on call analytics software.
Which call analytics do you get at each price?
| Price a month (before GST) | Option | What you get | What is missing |
|---|---|---|---|
| ₹0 | RMDialer free dialer | Your calls by outcome; missed-call list | Team seats and per-person reports |
| ₹159 per user, yearly | RMDialer | Per-person reports, calling lists, auto dialer | Tracks calls on staff's own SIMs only |
| ₹161 per number, yearly | Callyzer Basic | Team call tracking, call analysis, working-hours report | Android only; recording storage ₹500 per 5 GB |
| ₹199 per user, yearly plan | Runo Lite (no AI) | Call tracking, automatic recording, call logs | Dashboard from Starter (₹499); team reports from Growth (₹599) |
| $5 per user, monthly | Salestrail Essential | SIM calls on Android and iPhone; WhatsApp calls on Android | Billed in USD; recording $2 extra, Android only |
| ₹999 flat | TalkEasy Pro | Answer rate, missed calls, per-agent reports, recording | Only calls on the shared business number |
How we compared: prices and features from each provider's official page, checked in September 2026. Prices exclude 18% GST unless stated.
Runo's prices are per user a month on its yearly plan, taxes extra; on its quarterly plan, Lite is ₹399, Starter ₹699 and Growth ₹899. Salestrail's $5 is its monthly price; annual billing brings it to $3.5.
What does basic call analytics cost for 5 and 10 people?
| Option | How it is worked out | 5 people | 10 people |
|---|---|---|---|
| RMDialer, yearly | ₹159 × people; 10 users pay ₹15,990 a year | ₹795 | ₹1,333 |
| Callyzer Basic, yearly | ₹161 × phone numbers | ₹805 | ₹1,610 |
| Runo Lite, yearly plan (no AI) | ₹199 × users | ₹995 | ₹1,990 |
| Runo Growth, yearly plan (team reports) | ₹599 × users | ₹2,995 | ₹5,990 |
| Salestrail Essential, monthly | $5 × users, billed in USD | $25 | $50 |
| TalkEasy Pro | Flat, unlimited users | ₹999 | ₹999 |
RMDialer's 10-user figure uses its team price, ₹15,990 a year for 10 users: ₹15,990 ÷ 12 = ₹1,333 a month. Add 18% GST to every rupee figure: ₹999 becomes ₹1,179, and ₹1,610 becomes ₹1,900.
The takeaway: at 5 people, every rupee-priced option except Runo Growth lands between ₹795 and ₹999 a month. At 10 people, TalkEasy's plan price stays at ₹999 while per-person trackers reach ₹1,333 to ₹1,990, and the rest of the difference is calling: SIM trackers leave calls on each person's own SIM plan, while TalkEasy's ₹999 includes 3 hours of talktime a day, with extra hours at ₹49 each.
What pushes the price up?
The per-head price is only the start. These add-ons are where small teams overspend:
- Recording storage. Callyzer charges ₹500 a month per 5 GB of recordings; Salestrail charges $2 per user a month for recording.
- Lead and CRM connections. Callyzer's integrations cost ₹49 a month per Google Sheet, ₹150 per phone number for Zoho or LeadSquared, and ₹500 per IndiaMART account. Salestrail's CRM integration is $4 per user.
- AI features. Runo's Lite plan with AI (call transcription and AI call summaries) is ₹699 per user a month on the yearly plan, against ₹199 without AI.
- Shorter billing. Runo Lite is ₹399 on quarterly billing and RMDialer ₹249 a month on its 3-month plan, against ₹199 and ₹159 on yearly plans.
- Talktime. TalkEasy's ₹999 includes 3 hours of talktime a day; each extra hour is ₹49 plus GST. Custom CRM integration is on its Enterprise plan, at a quoted price.
Pay yearly only after a trial month shows the team actually uses the reports.
SIM tracker or shared number: which suits you?
Choose a SIM tracker (Callyzer, RMDialer, Runo Lite) when your team already calls customers from company SIMs on Android phones and you only want to see the activity. Nothing changes for customers: they keep calling the same mobile numbers.
Choose a shared business number when customers should reach the business rather than a person, or when you care most about missed calls and answer rate on incoming calls. Every call is logged against one number, whoever answers. Our Callyzer alternatives comparison goes deeper on SIM tracking versus cloud numbers.
Whichever you pick, install tracking on company phones or with each employee's written agreement. A tracker that reads personal calls on a personal phone causes more trouble than the numbers are worth.
How to test a tracker this week for free
- Pick your five numbers from the list above and note what the team thinks they are today.
- Start one trial on two or three company phones: Callyzer (15 days), Runo (10 days) or RMDialer (3 days).
- Run a normal week without telling the team to call more than usual.
- Compare the tracker's calls-per-person and missed-calls figures with your sheet or the phones' call logs.
- Decide on price per head, then roll out to everyone. For a weekly review routine, use our sales call report template.
If you are also choosing the phone setup itself, our cost model of business phone plans for 5, 10 and 20-person sales teams adds SIM and calling costs to these figures.
Where TalkEasy fits
TalkEasy by GrowEasy's call analytics track total calls, answer rate, missed calls, average talk time, team performance and peak calling hours, with per-agent, daily and monthly reports you can download. Recordings come with it, and after each call TalkEasy can write a short call summary of the requirement, objections and next follow-up.
Calls on the business number stay separate from personal calls, so the reports cover the business number; for calls staff make from their own SIMs, a SIM tracker fits better. See what TalkEasy call analytics show.
Last reviewed 24 September 2026.
