10 companies compared
Inbound Call Centre Software in India: 10 Providers Compared
Inbound call center software costs about ₹5,000 to ₹19,990 a month for ten seats at per-seat providers, and a six-question test shows whether a small team needs it at all.
By Tej Pandya, Founder · Updated 30 Oct 2026
On this page
- 01The shortlist
- 02How we ranked them
- 03The companies in detail
- 04How to choose
- 05Key takeaways
- 06What does inbound call center software do, and does your team need it?
- 07How do the ten providers compare on price, commitment and routing?
- 08What should callers be told about recording?
- 09Method and sources
- 10Frequently asked
The short answer
The cheapest plan on this list is TalkEasy Pro, a flat team price with no lock-in. The monthly price on the page is the smaller part of what you sign. A shared business number with routing, recording and an AI receptionist covers the job for many small teams, and seat prices at several providers exclude calling charges.
The shortlist
- 1TalkEasyOur companyBest overall
- 2MyOperatorFor a low-cost start with WhatsApp included
- 3Tata Tele Business Services SmartfloFor bundled numbers per agent
- 4CallHippoFor rupee plans at higher call volumes
- 5AcefoneFor contact centre plans with a free trial
- 6KnowlarityFor all-India pricing on inbound plans
- 7ExotelFor deep IVR and supervisor tools
- 8Freshcaller (Freshworks)For queues from the first tier
- 9OzonetelFor smart routing in larger centres
- 10AircallFor a global tool priced in dollars
How we ranked them
- Handles inbound calls for a small Indian team
- Entry plan means the provider's lowest plan with inbound handling
- Prices come from the provider's own pricing page as of 30 October 2026
- Where a provider publishes a rupee seat price, it is ranked by ascending entry cost for ten seats
- Providers that publish a bundle, a quote or dollars come last
The companies in detail
TalkEasy
Shared business number with routing, recording and an AI receptionist
- Published price
- ₹999 + GST for the team; extra talktime ₹49 + GST an hour
- 10 seats a month
- Flat team price, unlimited users
- Commitment or minimum
- Cancel anytime, no lock-in
- Inbound routing on the plan
- Shared number with routing, AI Receptionist
TalkEasy gives your whole team a shared business number with routing, call recording, call history, analytics and AI summaries. Its AI Receptionist answers calls, answers common questions, captures names, numbers and requirements, transfers qualified leads to your team and books callbacks. Best for sales, support, clinic and service teams that want one business number, call routing, recording and an AI receptionist.
Strengths
- Pro is a flat team price with unlimited users and contacts, and 3 hours a day of talktime
- Analytics report call volume, answer rates, missed calls, talk time, team performance and peak hours, and reports can be downloaded
- Start a trial instantly, cancel anytime with no lock-in, and pay by UPI, card or netbanking
MyOperator
Low-cost IVR plans with WhatsApp chat and broadcasts included
- Published price
- ₹5,000 a month for 10 users, billed annually upfront
- 10 seats a month
- ₹5,000
- Commitment or minimum
- Annual, billed upfront
- Inbound routing on the plan
- IVR, sticky agents
Sedan costs ₹5,000 a month for 10 users, billed annually upfront. It includes an IVR, unlimited in and out calling, call recording, sticky agents and WhatsApp chat and broadcasts. SUV costs ₹15,000 a month for 10 users and adds smart IVR and call routing, whisper and barge, real-time dashboards and a CRM with 100+ integrations.
Strengths
- Lowest ten-seat entry cost among the per-seat providers at ₹5,000 a month
- Sedan includes IVR, unlimited in and out calling, call recording and sticky agents
- A 30-day refund applies
Limitations
- Plans are billed annually upfront, so ₹5,000 a month means ₹60,000 on day one
- Routing and CRM features start only at SUV, three times Sedan's price
Tata Tele Business Services Smartflo
Per-licence plans with a standard number for each agent
- Published price
- ₹950 per licence a month (Lite)
- 10 seats a month
- ₹9,500
- Commitment or minimum
- Per licence a month
- Inbound routing on the plan
- 5-level IVR
Smartflo Lite costs ₹950 per licence a month and has a 5-level IVR, three months of recording and one standard number per agent. Pro costs ₹1,250 and a plan called ITS ₹1,000, both with an unlimited-level IVR and six months of recording.
Strengths
- Each licence includes one standard number per agent
- Calling within India is unlimited, subject to conditions
- Pro and ITS give an unlimited-level IVR and six months of recording
Limitations
- Lite caps the IVR at 5 levels and keeps recordings for three months
- Moving from Lite to Pro adds 32% for ten seats (₹9,500 to ₹12,500)
CallHippo
Tiered per-user plans with multilingual IVR on higher tiers
- Published price
- ₹1,300 per user a month (Bronze)
- 10 seats a month
- ₹13,000
- Commitment or minimum
- Monthly or yearly view
- Inbound routing on the plan
- Higher tiers add IVR
Its Pro Suite plans cost ₹1,300 (Bronze), ₹1,900 (Silver) and ₹3,200 (Platinum) per user a month, with multilingual IVR on higher tiers and a monthly or yearly view.
Strengths
- Three rupee-priced Pro Suite tiers to step up through
- Multilingual IVR is available on higher tiers
- Prices can be viewed monthly or yearly
Limitations
- The AI Voice Agent add-on costs ₹4,400 per user a month
- Enterprise needs at least 50 users, and the lower Essential plans are priced in dollars
Acefone
Formerly Servetel; contact centre plans with a 7-day trial
- Published price
- ₹1,599 per user a month (Professional)
- 10 seats a month
- ₹15,990
- Commitment or minimum
- 6-seat minimum
- Inbound routing on the plan
- Inbound contact centre
Professional costs ₹1,599 per user a month, for inbound with manual outbound dialling, with a 6-seat minimum and 3-month recording. Ultra costs ₹1,999, with a 5-seat minimum, 6-month recording and 24x7 call support.
Strengths
- India calling is unlimited
- A 7-day limited trial is available
- Ultra adds 6-month recording and 24x7 call support
Limitations
- Plans carry a minimum of 5 or 6 seats
- WhatsApp costs ₹200 per seat extra
Knowlarity
All-India per-agent inbound plans with 30-second billing steps
- Published price
- ₹1,999 per agent a month (Unlimited Inbound)
- 10 seats a month
- ₹19,990
- Commitment or minimum
- 1-year minimum, quarterly advance
- Inbound routing on the plan
- Inbound plan
Unlimited Inbound costs ₹1,999 per agent a month. Inbound & Contact Centre is ₹2,999 and Inbound & Outbound is ₹3,499. Rates are all-India with a 30-second calling pulse.
Strengths
- Rates are all-India
- Three inbound plan levels from ₹1,999 to ₹3,499 per agent
- Calls are billed in 30-second steps
Limitations
- A minimum one-year contract with quarterly advance payment means ten agents pay ₹59,970 for the first quarter
- Seat prices exclude calling charges: inbound plan outbound click-to-call is 40 paise a minute
Exotel
Multi-level visual IVR with supervisor tools, sold as prepaid bundles
- Published price
- ₹9,999 (5 months, 3 agents); ₹19,999 (11 months, 6 agents)
- 10 seats a month
- ₹49,499 prepaid, 11 months
- Commitment or minimum
- Prepaid
- Inbound routing on the plan
- Multi-level IVR
Exotel offers multi-level visual IVR, supervisor listen, whisper and barge, a live dashboard, CRM screen pops and 2000+ contact centre deployments. Its Business Phone System is sold as prepaid bundles: ₹9,999 for 5 months with 3 agents, ₹19,999 for 11 months with 6 agents, and ₹49,499 for 11 months with unlimited agents.
Strengths
- Multi-level visual IVR
- Supervisor listen, whisper and barge, plus a live dashboard
- CRM screen pops open the caller's record on answer
Limitations
- You pay each bundle in full upfront, and call credits (one credit equals ₹1) are drawn down from it
- Ten seats exceed the 6-agent bundle, so they need the ₹49,499 unlimited-agent bundle for 11 months
Freshcaller (Freshworks)
Dollar-priced seats with wait queues from the Growth plan
- Published price
- $15 per agent a month, billed annually (Growth)
- 10 seats a month
- $150
- Commitment or minimum
- Annual billing
- Inbound routing on the plan
- Wait queues
Growth costs $15 per agent a month, Pro $39 and Enterprise $69, all billed annually and priced in dollars. Growth includes wait queues and call recording. Pro adds routing automation, and Enterprise adds speech-enabled IVR.
Strengths
- Wait queues and call recording are included from Growth
- Pro adds routing automation
- Enterprise adds speech-enabled IVR, where callers speak instead of pressing keys
Limitations
- Per-minute call charges come on top of the seat price
- All plans are priced in dollars and billed annually
Ozonetel
CloudAgent with smart routing, ACD and voice AI agents
- Published price
- Request a quote
- 10 seats a month
- Quote
- Commitment or minimum
- Quote
- Inbound routing on the plan
- Smart routing, ACD, queues
CloudAgent lists smart routing and ACD, queue management, WhatsApp, voice AI agents and CRM integrations. Pricing is not published; you request a quote.
Strengths
- Smart routing and ACD with queue management
- WhatsApp and voice AI agents are listed
- CRM integrations are listed
Limitations
- No published price: buying starts with a quote request to sales
- You cannot compare a ten-seat monthly cost before speaking to sales
Aircall
Global phone system with IVR, recording and a shared inbox
- Published price
- $30 annual, $40 monthly per licence (Essentials)
- 10 seats a month
- $300
- Commitment or minimum
- 3-licence minimum
- Inbound routing on the plan
- IVR
Essentials costs $30 per licence a month on annual billing and $40 monthly, with a 3-licence minimum. It includes IVR, recording and a shared inbox. Professional adds smart routing and queue callback, at $50 annual or $66.67 monthly.
Strengths
- Essentials includes IVR, recording and a shared inbox
- Professional adds smart routing and queue callback
- Essentials includes unlimited calls within the US and Canada
Limitations
- It is billed in dollars, with no rupee price
- A 3-licence minimum applies, and monthly billing costs $40 instead of $30
How to choose
- 1
How much cash leaves on day one?
Multiply months committed by the monthly price, then add one-time fees and add-ons. Pass: you can state the first payment in rupees before signing. Ask what is billed upfront and whether GST is added. - 2
Does your team meet the minimum seats?
Compare your headcount with the minimum. Acefone needs 5 or 6 seats, Aircall 3 licences and CallHippo Enterprise 50 users. Pass: your seats meet the minimum of the plan you actually need. - 3
Does the tier you are buying include the feature you need?
Ask the provider to run your own call flow on a trial. Smartflo Lite caps IVR at 5 levels. MyOperator puts smart IVR and routing at SUV. Freshcaller puts speech IVR at Enterprise. Pass: your busiest-hour scenario works on the exact plan you will pay for, not on a higher trial tier. - 4
How long are recordings kept, and what are callers told?
Retention runs three months (Acefone Professional, Smartflo Lite) to six (Acefone Ultra, Smartflo Pro). Pass: the retention in months is written in your plan and covers your longest complaint window. The Digital Personal Data Protection (DPDP) Rules, 2025, notified on 14 November 2025, require a separate, clear consent notice. The main duties take effect on 13 May 2027, 18 months after notification, per the Press Information Bureau. - 5
What do the calls themselves cost?
Seat prices exclude calling charges at several providers. Freshcaller bills per minute, Exotel draws down credits at ₹1 each, and Knowlarity's inbound plan prices outbound click-to-call at 40 paise a minute. Pass: after 20 real calls on a trial, the bill matches the quote.
Key takeaways
- Decide first whether your callers need menus and queues; a shared business number with routing, recording and an AI receptionist covers the job, and TalkEasy is our first pick.
- Seat prices at several providers exclude calling charges, so run 20 real calls on a trial and check that the bill matches the quote.
- Menus, routing rules and longer recording retention often sit one tier up, so test your own call flow on the exact plan you will pay for.
- Recording retention is three or six months on the plans that state it, so get the retention in months written into your plan.
What does inbound call center software do, and does your team need it?
Inbound call centre software receives incoming calls and sends each one to the right person. It does this with an IVR (interactive voice response, the "press 1 for sales" menu), queues, and ACD (automatic call distribution, rules that pick the next free or best-skilled agent). It also records calls and reports on them. Many small teams need only some of that.
Answer these six questions from your last 30 days of call logs:
For question 4, this is our working. Thirty calls in the busiest hour at four minutes each is 30 × 4 ÷ 60 = 2.0 hours of talking packed into one hour. Our recommendation is to have at least one more person than that figure, or callers will wait. Our agent occupancy calculator shows how much headroom to keep.
If you answered no to questions 1 to 3, you do not need a queue-based platform. A shared number that routes to whoever is free fits that team, and that is how we built TalkEasy. If you answered yes to questions 1 to 3, check that the plan's call rules, routing and queues cover your flow on a trial, starting with TalkEasy. Calls you place yourself are a separate job; see inbound vs outbound calls.
- #
- 1
- Question
- Must callers choose a department by pressing a key?
- How to answer it
- Do more than two distinct reasons for calling need different people?
- Outcome
- If yes, check on a trial that the plan's IVR menu covers your flow
- #
- 2
- Question
- When everyone is busy, should callers wait in line or pick a callback slot?
- How to answer it
- Did any call in your busiest hour arrive while all your people were already on calls?
- Outcome
- If yes, check on a trial that the plan's queues cover your flow
- #
- 3
- Question
- Do you route by skill or language, not just by department?
- How to answer it
- Do you have agents only some callers can use?
- Outcome
- If yes, check on a trial that the plan's skills routing covers your flow
- #
- 4
- Question
- Does peak talk load reach your headcount?
- How to answer it
- Busiest-hour calls × average call minutes ÷ 60
- Outcome
- If peak talk hours are within one of your headcount, add a person
- #
- 5
- Question
- Must the agent's screen show the caller's record on answer?
- How to answer it
- Do you use a customer relationship management (CRM) tool during calls?
- Outcome
- Fail if your CRM is not on the plan's integration list
- #
- 6
- Question
- Must recordings be kept beyond six months?
- How to answer it
- Longest complaint or dispute window, in months
- Outcome
- Fail if the plan's retention is shorter than your longest dispute window in months
How do the ten providers compare on price, commitment and routing?
Entry plans for ten seats run from ₹5,000 to ₹19,990 a month across the five per-seat providers that publish rupee seat prices. That is a fourfold gap, and the dearest entry plan is not the one with the most features.
*Our calculation: the entry seat price × 10, from each provider's page as of 30 October 2026, before GST and calling charges. Exotel, Freshcaller and Aircall are shown as published.
Three things stand out.
- The first payment is closer than the monthly price suggests. MyOperator Sedan at ₹5,000 × 12 months is ₹60,000 billed annually upfront. Ten Knowlarity Unlimited Inbound agents at ₹1,999 × 10 × 3 months is ₹59,970 for the first quarter.
- The next tier adds a lot. Moving up one tier for ten seats adds 25% at Acefone (₹15,990 to ₹19,990), 32% at Tata Smartflo from Lite to Pro (₹9,500 to ₹12,500), 50% at Knowlarity (₹19,990 to ₹29,990) and 200% at MyOperator (₹5,000 to ₹15,000). Tiers are not like for like, so read what each unlocks.
- Per-seat pricing scales with headcount. TalkEasy Pro does not: users are unlimited and only talktime scales. For IVR costs in detail, see cloud telephony pricing.
- Provider
- TalkEasy Pro
- Published price
- ₹999 + GST for the team, 3 talktime hours a day, extra ₹49 + GST an hour
- 10 seats a month*
- Flat team price, see Published price
- Commitment or minimum
- Cancel anytime
- Inbound routing on the plan
- Shared number with routing, AI Receptionist
- Provider
- MyOperator Sedan
- Published price
- ₹5,000 a month for 10 users, billed annually upfront
- 10 seats a month*
- ₹5,000
- Commitment or minimum
- Annual
- Inbound routing on the plan
- IVR, sticky agents
- Provider
- Tata Smartflo Lite
- Published price
- ₹950 per licence
- 10 seats a month*
- ₹9,500
- Commitment or minimum
- Per licence a month
- Inbound routing on the plan
- 5-level IVR
- Provider
- CallHippo Bronze
- Published price
- ₹1,300 per user
- 10 seats a month*
- ₹13,000
- Commitment or minimum
- Billing basis on toggle
- Inbound routing on the plan
- Higher tiers add IVR
- Provider
- Acefone Professional
- Published price
- ₹1,599 per user
- 10 seats a month*
- ₹15,990
- Commitment or minimum
- 6-seat minimum
- Inbound routing on the plan
- Inbound contact centre
- Provider
- Knowlarity Unlimited Inbound
- Published price
- ₹1,999 per agent
- 10 seats a month*
- ₹19,990
- Commitment or minimum
- 1-year minimum, quarterly advance
- Inbound routing on the plan
- Inbound plan
- Provider
- Exotel Business Phone System
- Published price
- ₹9,999 (5 months, 3 agents), ₹19,999 (11 months, 6 agents), ₹49,499 (11 months, unlimited agents)
- 10 seats a month*
- ₹49,499 prepaid for 11 months (about ₹4,500 a month; our calculation: 49,499 ÷ 11), unlimited-agent bundle because 10 seats exceed the 6-agent bundle
- Commitment or minimum
- Prepaid
- Inbound routing on the plan
- Multi-level IVR
- Provider
- Freshcaller Growth
- Published price
- $15 per agent, billed annually
- 10 seats a month*
- $150
- Commitment or minimum
- Annual billing; per-minute charges extra
- Inbound routing on the plan
- Wait queues
- Provider
- Ozonetel CloudAgent
- Published price
- Not published
- 10 seats a month*
- Quote
- Commitment or minimum
- Quote
- Inbound routing on the plan
- Smart routing, ACD, queues
- Provider
- Aircall Essentials
- Published price
- $30 annual, $40 monthly
- 10 seats a month*
- $300
- Commitment or minimum
- 3-licence minimum
- Inbound routing on the plan
- IVR
What should callers be told about recording?
Our call recording announcement guide gives wording to test.
How we built this list
TalkEasy is the best pick for small Indian teams, and it is one of the ten providers listed. The other nine are ranked after it. Where a provider publishes a rupee seat price, entries 2 to 6 follow ascending entry cost for ten seats. Providers that publish a bundle, a quote or dollars come last. All prices are as of 30 October 2026, from each provider's own pricing page. The ten-seat figures multiply each provider's entry plan seat price by 10, before GST and calling charges. Entry plan means the provider's lowest plan with inbound handling. The tier percentages compare ten seats on one plan with ten seats on the next plan up, and the day-one sums multiply the monthly price by the months billed at once. Prices change, so recheck before you buy.
This page is published by TalkEasy. If anything here is out of date, tell us and we will correct it.
Sources
- 1.Guidelines for BPOs and ITeS, Press Information Bureau, 1 April 2022
- 2.DPDP Rules, 2025 Notified, Press Information Bureau, November 2025
- 3.TalkEasy pricing page and product pages, TalkEasy, 30 October 2026