Servetel Pricing (Now Acefone): Cost for 3 to 20 People

• Servetel's current price is Acefone's: ₹1,599 (Professional) or ₹1,999 (Ultra) per user per month for Contact Center Studio, with a six-seat and five-seat minimum, as of 3 November 2026.
• A team of three to six people on Acefone's Professional plan pays ₹9,594 a month, or ₹1,15,128 over 12 months, before add-ons.
• TalkEasy Pro costs less until your whole team talks for roughly 9 hours a day in total (about 1.5 hours each for six people). Beyond that, Acefone's unlimited calling within India is cheaper.
• Before paying, get the add-on list, the GST treatment and the renewal price in writing.

Servetel's current prices are Acefone's: Acefone announced the rebrand of Servetel on 13 February 2025 in its post "Servetel is Rebranding to Acefone", and servetel.in now redirects to acefone.com. Acefone's India office is listed under Servetel Infocomm Pvt. Ltd., Gurugram, which is the legal-entity name. A new buyer sees two plan families, each with a Professional and an Ultra tier plus a quote-only Enterprise tier.

• Contact Center Studio covers calling, queues and campaigns for a calling team.
• Interactions Hub is priced per seat across several channels, and its entry plan needs more users than the other.

A "seat" is one paid user licence. The seat minimum is the part most buyers miss, so the next section puts the plans side by side.

Acefone's four published plans run from ₹1,599 to ₹2,299 per user per month, all with seat minimums, and its Enterprise tier is quote-only. TalkEasy Pro, a monthly subscription with 3 hours of talktime a day included, has unlimited users and no seat minimum. Prices are as of 3 November 2026 from Acefone's Contact Center Studio and Interactions Hub pricing pages, and from our own pricing.

Both Contact Center Studio plans list unlimited calling within India and one standard direct-dial number (a number that rings straight into your phone system). TalkEasy Pro's extra talktime costs ₹49 + GST an hour. Enterprise has unlimited talktime.

A team of three pays for six seats on Professional, so it pays the same ₹9,594 a month as a team of six. The bill is the price times the larger of your headcount and the minimum. Our working, using Acefone's Contact Center Studio list prices as of 3 November 2026:

TalkEasy Pro's fee does not change with team size. Add-ons come on top of Acefone's figures, and they are covered in the factors above.

TalkEasy Pro is cheaper while your team's total talk time stays under roughly 9 hours a day for a team of up to six. Above that, Acefone's unlimited calling within India wins. The comparison needs assumptions, and they are ours.

Our model. Our model treats the 3 daily hours as one allowance for the whole account and pools them across a 30-day month, so 90 included hours. It assumes talk time is spread evenly. On uneven days TalkEasy's cost will be higher than shown. TalkEasy figures are before GST. Acefone's figures are compared as listed; if they exclude GST, both sides move up by the same percentage.

• TalkEasy monthly cost = Pro fee + (team talk hours in the month − 90) × ₹49.
• The break-even is the point where that equals Acefone's monthly bill.
• Against Professional at six seats: (₹9,594 − ₹999) ÷ ₹49 = 175.4 extra hours. Add the 90 included hours to get 265.4 hours a month, or 8.8 hours a day for the team.
• Against Ultra at five seats: (₹9,995 − the Pro fee) ÷ ₹49 = 183.6 extra hours. That gives 273.6 hours a month, or 9.1 hours a day.

Worked example for a five-person sales team, which Acefone bills as six Professional seats:

The same break-even in hours per person falls as the team grows, because Acefone's bill rises by a fixed amount per user while TalkEasy Pro's fee does not rise with users and extra talktime is charged per hour:

Your own talk hours come from your call log, as calls per agent per day times average call duration, divided by 60. Sales calls per day gives a realistic target for the first number.

Stay when your team talks past the break-even hours, or when you need what a per-seat contact-centre product is built for. Acefone offers CRM connectors (Zoho, Salesforce, HubSpot, LeadSquared, Freshworks, Bitrix24 and more), WhatsApp as an add-on, and a dialer inbound queue. Ultra adds 24x7 call support. TalkEasy Pro excludes customisation and integrations, which is where TalkEasy vs Acefone and TalkEasy vs Knowlarity differ most.

Move when your team's total talk time is under the break-even for its size (about 8.8 hours a day for three to six people, 13.2 for ten, 24.1 for twenty) and you mostly need a shared business number with recording and call history.

What does TalkEasy Pro give a small team that shares one number?

TalkEasy Pro gives a team one shared virtual business number with routing, recordings, analytics and AI summaries. It includes unlimited users and contacts, call recording and history, team management, an analytics dashboard and AI Call Assist. The app runs on Android 7.0 or later from Google Play. Enterprise is quote-only and adds unlimited talktime and custom CRM integration, and what a business phone system costs in India shows how that compares with other setups.

Run these five checks, each with a pass or fail result, before you pay anyone, including us.

1. Seats. Count the people who will take or make calls. Pass: your headcount is at or above the plan minimum. Fail: you would pay for empty seats, so divide the monthly total by active users to see your real per-user cost.
2. Total. Price seats plus every add-on. Pass: the written quote lists each line with a rupee amount.
3. Talk hours. Take the last 7 days of your call log and add the team's talk time per day. Our call analytics reports talk time by team member. Pass for TalkEasy Pro: your total sits under the break-even in the tables above.
4. Features. List what you need: a ready CRM connector, WhatsApp, outbound campaigns. Pass: each is included in the quoted plan or priced as an add-on in the quote.
5. Renewal. Ask in writing whether the price includes GST, what it will be at renewal, and the notice period. Pass: all three answers are in writing before payment.

The fifth check matters because renewal terms can change sharply. In December 2023 one reviewer on Techjockey wrote that, after three years, the vendor quoted "a price which was 8-times that of the price of previous plan". That is one customer's account from before the rebrand, not a pattern, but it is why terms belong in writing. We state that customers can cancel anytime, with no long-term lock-in.