Hindi Voice Bot for Customer Calls: What Works, With a Script

A Hindi voice bot handles short, one-purpose customer calls well today: order status, COD confirmation, appointment booking, payment reminders and questions about timings or fees. Complaints, refunds and upset callers should reach a person. At Ringg AI's ₹6 a connected minute, telephony included, a 90-second status call costs about ₹9.

This page gives you the call types to automate first, a Hindi script you can paste into any voice bot, and a handover rule that keeps customers from getting stuck.

How we compared: prices from each provider's official page, checked in September 2026. Prices exclude 18% GST unless stated.

Which Hindi customer calls a voice bot can take

Vendors' own use-case lists show where Hindi bots already work. Exotel's voicebot names EMI payment reminders, Bolna names COD confirmation and cart recovery, and Sarvam's demo agents do cart recovery, EMI reminders and appointment booking.

Start with the two call types that fill most of your day. Pull last month's call log, tag 50 calls by reason, and automate the top two before anything else.

The two-miss handover rule

Set this rule before launch so the bot never traps a caller in a loop. Transfer the call to a person the moment any of these happens:

1. The caller asks for a person: "insaan", "agent", "manager", "kisi se baat karao".
2. The bot misses twice in a row: two "maaf kijiye, dobara boliye" and the call moves.
3. Money is in dispute: a refund, a double charge, "paise kat gaye".
4. The caller is upset: a raised voice, abuse, or crying.
5. The request is not on the bot's list: it should not guess.

Outside office hours, the bot books a callback with a named owner and a time, and reads both back to the caller.

The person who takes over must see five things before saying hello: the caller's name and number, the order or booking ID, the reason in one line, what the bot already told them, and why it handed over. Without that, the caller repeats everything and the handover fails.

A Hindi customer-call script you can paste in

The script is in Roman script so anyone on your team can edit it, with the English in brackets. It uses a female voice ("rahi", "paayi"); switch to "raha" and "paaya" for a male voice.

1. Greeting and disclosure

"Namaste, [Brand] mein aapka swagat hai. Main ek automated assistant hoon, aur yeh call quality ke liye record ho rahi hai." (Hello, welcome to [Brand]. I'm an automated assistant, and this call is recorded for quality.)

1b. Opening, when the bot places the call (COD confirmation, reminders)

"Namaste [Name], main [Brand] ki automated assistant bol rahi hoon, aapke order [ID] ke confirmation ke liye. Kya abhi ek minute baat ho sakti hai?" (Hello [Name], I'm [Brand]'s automated assistant, calling to confirm your order [ID]. Do you have a minute now?)

2. Reason for the call

"Aap order ke baare mein call kar rahe hain, booking ke liye, ya kuch aur?" (Are you calling about an order, a booking, or something else?)

3. Find the customer

"Apna order number bata dijiye, ya jis number se order kiya tha, uske aakhri 4 digit." (Please tell me your order number, or the last 4 digits of the phone number you ordered with.)

4. Answer: order status

"Aapka order [ID] [date] tak [city] pahunch jayega." (Your order [ID] will reach [city] by [date].)

5. Confirm: cash on delivery

"Aapka ₹[amount] ka cash on delivery order [address] par aayega. Kya main ise confirm kar doon? Haan ya nahi boliye." (Your cash-on-delivery order of ₹[amount] will come to [address]. Shall I confirm it? Please say yes or no.)

6. First miss

"Maaf kijiye, main samajh nahi paayi. Kya aap ek baar phir bata sakte hain?" (Sorry, I didn't catch that. Could you say it once more?)

7. Handover: second miss, or when asked

"Main aapko abhi hamari team se jod rahi hoon. Aapko dobara kuch batana nahi padega." (I'm connecting you to our team now. You won't have to repeat anything.)

8. After-hours callback

"Abhi hamari team available nahi hai. [Name] kal subah 10 baje ke baad aapko isi number par call karenge. Theek hai?" (Our team isn't available right now. [Name] will call you on this number after 10 am tomorrow. Is that okay?)

9. Close

"Aur kuch madad chahiye? Dhanyavaad, aapka din achha rahe." (Anything else I can help with? Thank you, have a good day.)

10. Opt-out, on calls the bot places

"Theek hai, hum aapko is baare mein dobara call nahi karenge. Dhanyavaad." (Okay, we won't call you about this again. Thank you.)

Keep every bot line to 2 sentences, and have it read numbers back in groups of 2 or 3 digits. For how the bot should mix Hindi and English words, see our Hinglish test for AI phone agents.

How to launch in two weeks

1. Pick 2 call types from your call log, as above.
2. Write the bot's answers: status wording, timings, fees, documents. Add the never list: no card or UPI details, no refund promises, no medical or legal advice.
3. Set the handover numbers for office hours, and name the person who owns after-hours callbacks.
4. Test with 3 people from different regions, using our 15-line Hindi speech recognition test and the 10-call Hinglish test.
5. Go live on after-hours calls first, then on busy hours once the week's transcripts look clean.
6. In week one, compare 10 summaries a day with the recordings, and rewrite any line where callers got stuck.

Recording, disclosure and reminder calls

Announce the recording in the first line, as the script does. Recordings and transcripts are personal data under the Digital Personal Data Protection Act, whose notice and consent duties are phasing in over 18 months from November 2025.

TRAI's automated-call rules require a declaration to your telecom operator; we found no Indian rule on what the caller must be told. Saying "main ek automated assistant hoon" up front is still good practice, and it cuts down the "aap robot ho?" moments.

Reminder calls your bot places are different from calls it answers. Under the amendment TRAI notified on 18 September 2026, calls started by software with an artificial voice are A2P calls, which your business must declare to its operator with the number ranges used; this takes effect 60 days after Gazette publication. Three more rules apply:

• Offers make it promotional. Mixing an offer into a service call makes the whole call promotional under the 2025 amendment, and promotional calls need a 140-series number.
• Lenders use 1600 numbers. Banks, NBFCs and other BFSI firms must place service calls, EMI reminders included, from 1600-series numbers.
• Utilities and couriers move to 1601. Their service calls are moving to the 1601 series; other sectors have no special series yet.

Where TalkEasy by GrowEasy fits

TalkEasy by GrowEasy covers the phone side of this setup. Calls on a shared business number are routed by team, department or availability, with separate rules for office hours and after-hours. The AI receptionist answers calls, including after hours and at weekends, works out why the customer called, captures their details and transfers the call or books a callback.

After each recorded call, TalkEasy writes an AI call summary with the requirement, next follow-up and outcome, which is what the person taking over needs. With missed-call automation on, customers whose calls were missed get a call back, 24x7.

Its product pages do not name the languages the receptionist speaks. If most of your callers speak only Hindi, run the script above on a test call first. For how missed calls turn into callbacks across providers, see our missed call alert service guide, and for AI answering costs, our AI receptionist guide for India.

See how TalkEasy's AI receptionist hands calls to your team

Last reviewed 24 September 2026.